We are sorry to hear your student is experiencing technical difficulties!
Please encourage the student's parent to contact support@atomlearning.co.uk with a screenshot or video recording of the issue. The more information they can provide, the easier it will be for us to solve!
Alternatively, if you want to raise this issue on behalf of your client, please include the following information:
- The student's username
- The parent's email address
- The approximate time the issue occurred
- The specific feature the student was using
We will promptly investigate this and get back to you and your client with an update as soon as possible.