Why is my pupil seeing a padlock next to their homework?

As Atom is an online platform, safeguarding and GDPR are our highest priorities. An activated parent account allows parents/guardians to oversee their child’s activity on the platform and is an essential part of our safeguarding provision.

🔒 Pupils will see a padlock next to their work outside of school hours if their parent account has not been activated.

You can quickly check whether a pupil’s parent account is active by:

1. 1. Selecting the Classes & Pupils tab on the left-hand side
   2. Selecting Manage Pupils
   3. Typing the pupil’s name into the search bar on the right

How Can You Support the Parent?

To activate their account, parents should log in using their child's Atom School details. Once logged in, they should navigate to the profile icon in the top right-hand corner, and click on 'Settings'. They should then log in with their password. If they don't know their password, they can easily reset it here.

You can also provide this downloadable PDF guide to parents, which will give them step-by-step instructions on how to activate their account.

If a parent has already activated their parent account and the lock is still appearing, please advise them to reset their password via this link and this should resolve it. 

If your parents have any queries, please reassure them that they can get in touch directly via support@atomlearning.co.uk.